Training programs include:
For branch management:
 Customer Experience Management in Retail Banking
Retail Banking Management – Full Scale Training Program
Acquiring New Customers
Customers Retention Training
Dealing With Challenging Situations in Customer Relationship Management
M.O.T Management & Enhance Customer Satisfaction
For bankers, tellers and investment advisors:
Customer Experience Management For Bankers Basic & Advanced
Customer Oriented Sales For Agents Bankers Basic & Advanced
Proactive service &Up-Sell/ Cross-Sell Skills
M.O.T Management & Enhance Customer Satisfaction
Dealing With Challenging Situations in Service
Building Trust
Customer Relationship Management For Business Banker
Customer Relationship Management For Investment Advisor
Promoting the Use of Direct Channels
Tasks & Time Management
Outputs:
Improved managerial skills in retail banking
Improved sales and service skills
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