This module includes class training and on- the-job training for branch management, bankers, tellers, investment advisors for enhancing customer experience.
Training programs include:
For branch management:
 Retail Banking Management – Full Scale Training Program
Acquiring New Customers
Customers Retention Training
M.O.T Management & Enhance Customer Satisfaction
For bankers, tellers and investment advisors:
Customer Experience Management For Bankers Basic & Advanced
Customer Oriented Sales For Agents Bankers Basic & Advanced
Proactive service & Up-Sell/ Cross-Sell Skills
M.O.T Management & Enhance Customer Satisfaction
Outputs:
Implementing C.E.R.B. procedures and guidelines
A proficient customer oriented staff, trained to provide high quality service and successful sales
Long term customer relationships based on trust and loyalty
A significant increase in turnover; based on efficient up-sell and cross-sell activities
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