Modular sales training programs
Modular Sales Training Programs
“New Sale” - Basic Sales Skills for New Sales Agents
 Full-Scale Training Program (3 days)
Modular Training Courses (1 day)
“Ongoing Sales” - Advanced Sales Skills for Sales Agents
Full-Scale Training Program (3 days)
Modular Training Courses (1 day)
“Personal Telesales” - Telesales Skills for Telemarketing Agents
Comprehensive Training Program (2 days)
“Personal Telemeeting” - Telemeeting Skills for Telemeeting Agents
Comprehensive Training Program (2 days)
"Sale that Counts” - Upsell and Cross-Sell Skills for Sales Agents
Comprehensive Training Program (3 days)
"Improving Sales" - One day modular options:
Principles of sales in contact centers (1 day)
Sales agent role perception (1 day)
Needs and expectations of customers from contact center (1 day)
Needs analysis skills (1 day)
Gaining customer trust during sales process (1 day)
Product presentation and benefits skills (1 day)
“Selling the price” skills (1 day)
Dealing with rejection during the sales process (1 day)
Inbound sales vs. outbound sales (1 day)
Customer retention skills (1 day)
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