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Strategic Planning - Customer Strategy

Organizational Design

Customer Interaction Units Set Up

Contact Center Planning, Development & Set-up Process Tools Set-up for Managers MORe – Taking it all one step further Effective Use of IT Systems Knowledge Management Systems Contact Center Outsourcing Contact Center Setup (CCS©) Contact Center Agent Training Solutions Modular Sales Training Solutions Modular Management Training Solutions Customer Focused Training Solutions  People-Oriented Sales Training Programs People-Oriented Management Training Programs

Industry Specific Solutions NG Group retail banking solutions include:

NG Group Retail Banking Solution Map COP© Opportunity Maps - Preliminary Performance Analysis Performance Measurement in Retail Banking Segment Management RBM© Operational Manual RBM© Toolkit for Retail Banking Management RBM© Implementation Programs RBM© Training Programs Customer experience in Retail Banking CERB© Procedures and Guidelines CERB© Toolkit CERB© Implementation Program CERB© Training programs New Branch Setup (N.B.S©) Implementation Program NBS© Toolkit

Business Process Analysis & Execution Systems

IT Implementation support Information System Selection Vendor Selection IT Implementation Project Management

Cost Reduction

Organizational Growth Plan

Consolidation of Business Processes & Units

Role Definition

Standards and Standard Operating Procedure Development

Resource & activity advanced planning

Management Information Systems (MIS)

Industry Solutions

Organizational Development Processes Change Management: Organizational and Managerial Infrastructure Human Resources and Training

Learning Processes

Automotive Distributor / Dealer Management– ADM©

After-sales Part Management - APM©

Supply-Chain Operations Reference-model APM-SCOR©

Contact Centers Management - CCM©

Retail Banking Management - RBM© NG Group Retail Banking Solution Map

Rapid Managerial Dashboards - RMD©

NGG Global Consulting Solutions to sponsor E.N.G.’s Automotive CRM & Marketing Excellence, 10th event, Berlin 17-18, Nov. 2010

Recommended Article: "Increasing Dealership Entries"

Recommended Article: Empowering Dealerships – Identifying and Capitalizing upon Profit Opportunities

NG Group Global Consulting Solutions has launched a new YouTube channel

Watch The Video: "Empowering Automotive Dealerships - identifying opportunities with OPOM"

Watch the Video: "Increase Profitability through Proactive Call Center"

Recommended Article: Running a Profitable Dealership Network

Recommended Article: Proactive Call Center

Meet NG Group at the Training Conference & Expo Atlanta 2012

Recommended Article: Inside out - part 1

Recommended Article: Inside out - part 2

Recommended Article: Inside out - part 3

Recommended Article: The Value of Brand Values

Recommended Article: Leaving an Imprint

Recommended Article: Customer Intimacy