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Written by: Yossi Romano
Senior Consultant NG Group Ltd.
A Proven Way To Increase Customer Traffic-
Changing your customer's habits
The first phase toward better results is changing customer's habits. By making customers arrive for service on time, you increase car entries, improve your cash flow and strengthen loyalty.The second phase after customer's education is indentifying M.O.T's (moments of truth) which influence customer's decision making and reaching customers at that right moment.
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