People Oriented Training Programs
NGG Consulting offers a variety of people-oriented modular training solutions led by our highly skilled team of trainers. Each training solution aims to develop certain skill sets within specific time frames. This allows companies to pick and choose the modules that suit their given needs and time restraints. Training solutions are available for Management, Service Agents and Sales Staff.
Connecting People to People©
Complete Training Solutions for Your Contact Center
“Connecting People to People” is a program that offers tailored comprehensive training solutions to ensure effective, efficient and motivated Contact Center agents and managers according to the needs of your company. Our complete training solutions are developed and delivered by a leading NGG Consulting team of professional developers and group facilitators that are experienced in the field of Contact Centers and training.
This holistic program begins with a Training Needs Analysis, continues with the development and/or delivery of tailored training solutions (based on proven methodologies and best practices) and culminates in consulting and implementation of the required training solutions.
Following the implementation of our training solutions your company will enjoy:
- Proficient people-oriented staff, trained to provide high-quality service and successful sales
- Professional and competent people-oriented managers, including: Contact Center managers, shift managers and team managers
- High customer satisfaction and long-term customer relationships based on trust and loyalty
- Lower agent attrition rates and higher motivation
- Significant increase in Contact Center income based on efficient up-sale and cross-sale activities
Modular Training Solutions
 Management Training Solutions
Contact Center Agent Training Solutions
Sales Training Solutions
Return to the Contact Center Planning, Development & Set-up
For more information on NGG Consulting's Contact Center training solutions, please Contact Us
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