List of NGG Consulting's Modular Sales Training Programs
New Sale
Basic Sales Skills for New Sales Agents
This program is available as both a full-scale sales training program that lasts three days or as single-day modular sales training courses.
Ongoing Sales
Advanced Sales Skills for Sales Agents
This program is available as both a full-scale sales training program that lasts three days or as single-day modular sales training courses.
Personal Telesales
Telesales Skills for Telemarketing Agents
This program is only available as a two-day Comprehensive Sales Training Program.
Personal Telemeeting
Telemeeting Skills for Telemeeting Agents
This program is only available as a two-day Comprehensive Sales Training Program.
Sales that Count
Upsell and Cross-Sell Skills for Sales Agents
This program is only available as a three-day Comprehensive Sales Training Program.
Improving Sales
This program is available as the following single-day modular sales training courses:
- Principles of sales in contact centers
- Sales agent role perception
- Needs and expectations of customers from contact center
- Needs analysis skills
- Gaining customer trust during sales process
- Product presentation and benefits skills
- “Selling the price” skills
- Dealing with rejection during the sales process
- Inbound sales vs. outbound sales
- Customer retention skills
Modular Training Solutions
 Management Training Solutions
Contact Center Agent Training Solutions
Return to the Contact Center Planning, Development & Set-up
For more information on NGG Consulting's Contact Center Sales training solutions, please Contact Us
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