List of NGG Consulting's Modular Service Training Programs
New Contact
Basic Service Skills for New Agents
A Curriculum People-Oriented Service Training Program that is available as a three-day full-scale course or single-day modules.
Ongoing Contact
Advanced Service Skills for Senior Agents
A Curriculum People-Oriented Service Training Program that is available as a three-day full-scale course or single-day modules.
Contact that Counts
Upsell and Cross-Sell Skills for Agents
This program is only available as a three-day Comprehensive Service Training Program.
Long-Term Contact
Customer Retention Skills for Retention Agents
This program is only available as a two-day Comprehensive Service Training Program.
Improving the Contact
This program is available as the following single-day modular service training programs:
- Principles of service in contact centers
- Service agent role perception
- Needs and expectations of customers from the contact center
- Needs analysis skills
- Communication skills in contact center
- Service language
- Dealing with rejection and unsatisfied customers
- Upsell and cross-sell skills
- Emotional intelligence in service
- Customer intimacy
Other Modular Training Solutions
 Management Training Solutions
Sales Training Solutions
Return to the Contact Center Planning, Development & Set-up
For more information on NGG Consulting's Contact Center Service Training Programs, please Contact Us
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