The NGG Consulting Solution for Setting up your Contact Center
Contact Center Setup (CCS©) is conducted by NGG Consulting's leading team of industrial engineers, business analysts and project managers who specialize in the world of Contact Centers.
This Setup is typically broken down into the following four stages:
1 - Contact Center Preliminary Planning: Establishment of the overall mission and targets, expected volume of activities, organizational structure design and role definitions, choice of IT systems and cost evaluation.
2 - Contact Center Detailed Planning: Design of work and control procedures, IT needs analysis and selection of systems, and in-depth planning of the required training programs for service agents
3 - Contact Center Setup
4 - Ongoing Contact Center Support by organizational systems engineer & organizational consultants
By implementing this inclusive solution your company will enjoy the following results:
- High customer satisfaction
- Rapid and professional Contact Center setup including all required activities adapted to your customers' needs
- Measurement and control of all Contact Center activity from day one
- Recruitment of the most suitable employees, derived from clear role definitions
- Maintenance of a clear budget
- Quick setup of all necessary Contact Center IT systems
- Support of all Contact Center activities during first period of operations
 Outsourcing your Contact Center
Return to the Contact Center Planning, Development & Set-up
To learn more on how NGG Consulting can help you setup your contact center, please Contact Us
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